How can we help?
If you haven’t been able to find the answer you need on our website, or from the frequently asked questions (FAQ’s) here, our preference is that you email us using a contact form.
To ensure your question reaches the right department please select the appropriate form below.
The personal information you provide us will be used to assist you with your enquiry. To find out how we manage your personal data view The Crown Estate fair processing notice.
Find the right form for your enquiry
We want every visitor to Windsor Great Park to enjoy a safe and welcoming experience. For those with access needs, we’ve partnered with AccessAble to offer comprehensive access guides for key areas across the Park which you can find here. If you have a question that these do not answer please use the form below.
Ticketing
If you have any questions about tickets you’ve booked for an attraction or event at Windsor Great Park, please check your booking confirmation first. Some events are organised by third-party providers who are best placed to help with your enquiry.
If your booking is for Adventure Play or The Savill Garden, you can now amend your tickets online using the link provided in your confirmation email.
If you still need assistance, please complete the form below and we’ll do our best to help.
Gift cards
If you have any questions about your gift card, please speak to a team member during your next visit, or alternatively, use the form below.
Catering prior to visit
All food and drink across the Windsor Estate kitchens is prepared in shared spaces. As a result, we cannot guarantee the absence of allergen cross-contamination.
If you have any dietary requirements or need information about allergens, please speak to a team member who will be happy to help you choose suitable options. Alternatively, to help us cater for your individual needs, please complete the form below.
Feedback about catering
We welcome your thoughts on our catering – whether it delighted or disappointed. Your feedback helps us improve and ensures every experience is memorable for the right reasons. Please share what stood out, good or bad using the form below.
Charity – donation request
We welcome donation requests from registered charities, schools and youth group organisations to help with fundraising initiatives. Requests will only be accepted using the form below.
Charity – event application
We welcome charity information days, sponsored events and group gatherings within Windsor Great Park. As it is both a public space and a working Estate, prior permission is required. Please review the information here to help determine whether Windsor Great Park is a suitable location for your event before submitting your request.
Events – commercial
We’re pleased to consider hosting commercial events within Windsor Great Park. As it is both a public space and a working Estate, prior permission is required. To begin the process, please complete the form below.
Feedback
We really value your thoughts about your visit. Your feedback helps us improve and also allows us to recognise and celebrate our colleagues’ great work. You can speak to a team member or use the form below. Thank you for taking the time to share your experience with us.
General enquiry
If your enquiry doesn’t fit any of the forms on this page, please submit your message below and we’ll ensure it reaches the right team. Please note we do not respond to unsolicited business emails or supplier requests. You can learn more about becoming a supplier here.
Filming – commercial
Spanning approximately 6,400 hectares (15,800 acres) of diverse and picturesque landscapes, Windsor Great Park and Forest has established itself as a sought-after destination for commercial filming and photography, thanks to its welcoming approach to production. Find out more here before submitting your request.
Filming – non-commercial
Film and media students are welcome to apply for permission to film within Windsor Great Park. While we do not charge a location fee, students are required to follow a process similar to that of commercial film crews.
We’re sorry to hear you’ve lost something. Please fill out the form below with as much detail as possible, and we’ll do our best to help you recover it.
Membership
Before submitting your question, please take a moment to review our Membership frequently asked questions.
Additional membership information:
Fishing session booking (Members only)
Members of the Windsor Great Park carp fishing syndicate must notify us of their fishing session prior to arrival using the form below.
The Windsor Estate is held in much affection by many and, as such, we receive a significant number of requests for the placement of memorial benches, trees and plaques for loved ones.
Unfortunately, we are unable to accommodate all the requests. Therefore, to be fair to everyone, we have taken the decision to stop any future memorials and donations of items for placement on the Estate.
The Windsor Estate does however permit the scattering of ashes within Windsor Great Park. More information about this can be viewed here before you submit your request,
Photography – commercial
Windsor Great Park offers vibrant scenery and rich biodiversity, perfect for capturing stunning landscapes and detailed close-up nature photography.
If you intend to carry out a photo shoot for commercial purposes, a licence must be obtained in advance using the form below.
Photography – non-commercial
The Windsor Estate offers a great choice of natural landscapes, including lakes and formal gardens that are perfect for non-commercial photo shoots. If you wish to conduct a photo shoot for your own personal use, you will need permission to do so. Find out more here before you submit your request.
Social media influencers
We welcome social media influencers for Facebook and Instagram content. If you would like to help us tell our story please submit your enquiry below.
Press office
- Editorial-use-only photography of Windsor Great Park is available for download here
- For all other media enquiries, please submit the form below
Shopping – question/s about a purchase
If you have a question about a recent purchase from one of our shops please complete the form below giving us as much detail as you can.
It is not always possible to answer the phone when Windsor Farm Shop is busy. The quickest way to get the answer you need is to visit the shop and speak to a member of our team. Alternatively, please complete the form below and we’ll do our best to respond to your question(s) as soon as possible.
Contact us
Write to us
The Crown Estate Office,
Windsor Great Park,
Windsor,
Berkshire,
SL4 2HT.
