Terms and conditions for the Windsor Great Park Castaway Comforts Competition (Monday 13 July – Monday 31 August)
The following terms and conditions apply to The Crown Estate Windsor Great Park Castaway Comforts competition.
1.1 This competition (the “Competition”) is promoted by The Crown Estate, registered address: The Crown Estate, Windsor Great Park, Windsor, SL4 2HT.
1.2 For all enquiries relating to this Competition, please contact: [email protected]
2.1 The Competition is open to residents of the United Kingdom aged 18 years or over, except:
- Employees of The Crown Estate
- Employees of any agency partners directly associated with the administration of this campaign
- Immediate family members of the above
2.2 By entering the Competition, entrants confirm that they are eligible to do so and eligible to claim any prize they may win. The Promoter may require entrants to provide proof of eligibility.
2.3 The Promoter reserves the right to verify the eligibility of all entrants and to disqualify any entrant who does not meet the eligibility criteria or who has breached these Terms & Conditions.
3.1 The Competition opens at 00:01 on Monday, 13th July 2026 and closes at 23:59 on Monday, 31st August 2026 (the “Competition Period”).
3.2 All entries must be received during the Competition Period. Entries received outside this time will not be valid.
4.1 To enter the Competition, entrants must:
- Follow the Windsor Farm Shop account on Instagram (@windsorfarmshop) and/or Facebook (Windsor Farm Shop)
- Like a post from the Castaway Comforts series
- Comment on the post, stating one product from Windsor Farm Shop or Café they would take if stranded on a desert island
- Tag at least one friend (referred to as a “fellow castaway” in the comment
4.2 All four actions (follow, like, comment, and tag) must be completed for the entry to be valid.
4.3 Entrants may enter once per eligible Castaway Comforts video post. Each valid entry on a separate video post will count as a separate entry into the prize draw.
4.4 Entrants may tag multiple friends in their comment; however, tagging multiple friends does not count as multiple entries per post. Only one entry per person, per post will be counted.
4.5 The maximum number of entries per person is equal to the total number of Castaway Comforts videos published during the Competition Period.
4.6 Entries must be made directly on the Competition post(s) on Instagram or Facebook. Entries submitted via any other method will not be accepted.
4.7 Comments must be genuine and unique. The Promoter reserves the right to disqualify entries that are identical, repetitive, or appear to be automated or spam.
4.8 Use of automated entry methods, bots, or bulk entries is prohibited and will result in disqualification.
5.1 The prize is one hamper containing products featured in the Castaway Comforts series, to the value of £200 (the “Prize”).
5.2 The Prize will consist of a combination of physical products and/or vouchers for perishable goods, as determined by the Promoter based on product availability and the winner’s location and preferences.
5.3 The Prize is subject to availability. In the event that circumstances beyond the Promoter’s control make it impossible to award the Prize as described, the Promoter reserves the right to substitute a prize of equal or greater value.
5.4 There is no cash alternative to the Prize.
5.5 The Prize is non-transferable and may not be sold, auctioned, or exchanged.
5.6 Delivery of the Prize is available to mainland UK addresses only. Delivery costs will be covered by the Promoter. Alternatively, the winner may collect the Prize from Windsor Farm Shop by prior arrangement.
5A. Perishable Goods & Vouchers
5A.1 Where the Prize includes perishable goods (such as fresh meat, bakery items, dairy, or produce), the Promoter may issue vouchers redeemable at the Windsor Farm Shop in place of the physical goods.
5A.2 Vouchers will be issued for specific products featured in the Castaway Comforts series, up to a stated value. The exact weight, quantity, and final value of the product redeemed will be determined on the day of redemption, based on product availability and pricing at that time. The stated voucher value represents the maximum value and cannot be guaranteed.
5A.3 Winner Confirmation: Upon acceptance of the Prize, the winner must confirm whether they intend to redeem vouchers in person at the Windsor Farm Shop, or whether they require vouchers to be substituted with non-perishable products or alternative prizes of equal or greater value for inclusion in the hamper.
5A.4 If the winner does not confirm their preference within the acceptance period (7 working days), the Promoter reserves the right to substitute vouchers with alternative products at its discretion.
- Vouchers are valid until 31 December 2026, unless otherwise stated on the voucher.
- Vouchers must be redeemed in person at the Windsor Farm Shop during normal trading hours. It is the winner’s responsibility to check opening times before visiting.
- Vouchers are non-transferable, non-refundable, and cannot be exchanged for cash.
- The Promoter reserves the right to refuse redemption of vouchers that are damaged, altered, expired, or presented in breach of these terms.
- If the product specified on the voucher is unavailable at the time of redemption, the Promoter will offer a suitable alternative product of equal or greater value, subject to availability.
- Vouchers cannot be used in conjunction with other offers.
5A.6 The Promoter accepts no responsibility for vouchers that are lost, stolen, or damaged after issue. Replacement vouchers will not be provided.
6. Winner Selection & Notification
6.1 One winner will be selected at random from all valid entries using a third-party selection tool on Tuesday, 1st September 2026.
6.2 The winner will be notified via Direct Message on Instagram or Facebook (depending on the platform on which they entered) within 5 working days of the draw date.
6.3 The winner must respond to the Direct Message and confirm acceptance of the Prize within 7 working days of notification.
6.4 If the winner does not respond within 7 working days, or is unable or unwilling to accept the Prize, the Promoter reserves the right to select an alternative winner at random from the remaining valid entries. This process may be repeated until a winner is confirmed.
6.5 The Promoter’s decision regarding all aspects of the Competition is final and binding. No correspondence will be entered into.
7. Prize Claim & Delivery
7.1 The winner must respond to the Direct Message notification and confirm acceptance of the Prize within 7 working days of notification.
7.2 At the time of acceptance, the winner must also confirm:
- Their preference for delivery or collection of the Prize;
- Whether they intend to redeem any vouchers for perishable goods in person at Windsor Farm Shop, or whether they require these vouchers to be substituted with alternative products for inclusion in the delivered/collected hamper.
7.3 If the winner does not provide the required confirmations within 7 working days, the Promoter reserves the right to select an alternative winner.
7.4 The winner must provide the Promoter with accurate contact and delivery details (if delivery is chosen) or arrange a collection time (if collection is preferred).
7.5 If delivery is selected, the Prize will be delivered to a mainland UK address only. The Promoter is not responsible for any delays caused by third-party couriers.
7.6 If collection is selected, the winner must collect the Prize from Windsor Farm Shop within 28 days of being notified as the winner, or the Prize will be forfeited.
7.7 The Promoter accepts no responsibility for Prizes that are lost, delayed, damaged, or stolen in transit.
8. Data Protection & Privacy
8.1 The Promoter will collect and process entrants’ personal data (including Instagram/Facebook usernames and any information provided in comments or Direct Messages) solely for the purpose of administering the Competition.
8.2 The winner’s personal data will be used to arrange delivery or collection of the Prize.
8.3 Personal data will not be used for marketing purposes unless the winner explicitly consents.
8.4 Personal data supplied during the course of this promotion will only be processed as set out in the Promoter’s privacy statement
8.5 By entering the Competition, entrants consent that any personal date provided by the entrant may be held and used by The Crown Estate or its agents and suppliers to administer the competition and used as described in these Terms & Conditions and the Promoter’s privacy policy.
8.6 The Promoter may announce the winner’s first name and location (e.g., town or county) on social media and in-store. By accepting the Prize, the winner consents to such announcement. If the winner does not wish their details to be announced, they must inform the Promoter at the time of prize acceptance.
9.1 The Promoter reserves the right to cancel, suspend, or amend the Competition or these Terms & Conditions at any time without prior notice if circumstances beyond the Promoter’s reasonable control make it necessary to do so.
9.2 The Promoter reserves the right to disqualify any entrant if there are reasonable grounds to believe the entrant has breached any of these Terms & Conditions or engaged in fraudulent or inappropriate conduct.
9.3 The Promoter accepts no responsibility for:
- Entries that are lost, delayed, incomplete, or corrupted
- Any technical issues, including failures of computer systems, servers, networks, or internet connections
- Any injury, loss, or damage arising from participation in the Competition or acceptance of the Prize
9.4 Nothing in these Terms & Conditions shall exclude the Promoter’s liability for death or personal injury caused by its negligence, or for fraud or fraudulent misrepresentation.
9.5 The Competition is in no way sponsored, endorsed, administered by, or associated with Instagram or Facebook. Entrants acknowledge that they are providing information to the Promoter and not to Instagram or Facebook.
9.6 Instagram and Facebook are released from all liability by each entrant in connection with this Competition.
10. Governing Law & Jurisdiction
10.1 These Terms & Conditions and the Competition are governed by the laws of England and Wales.
10.2 Any disputes arising from or in connection with the Competition shall be subject to the exclusive jurisdiction of the courts of England and Wales.
11.1 By entering the Competition, entrants confirm that they have read, understood, and agree to be bound by these Terms & Conditions.
Promoter: The Crown Estate
Registered Address: The Crown Estate, Windsor Great Park, Windsor SL4 2HT
Competition Period: 13 July 2026 – 31 August 2026
Winner Draw Date: 1 September 2026
For any questions, please contact: [email protected]
Windsor Great Park social media prize promotion
Terms and conditions for the Windsor Great Park social media prize promotion
The following terms and conditions apply to The Crown Estate Windsor Great Park social media prize promotion.
The Promoter
The Promoter of this prize draw is The Crown Estate whose correspondence address is, The Crown Estate, Windsor Great Park, Windsor, SL4 2HT.
The promotion
Personal data
Prize selection
General