Frequently asked questions

A map of Windsor Great Park can be found here.

Windsor Great Park By-Laws can be found here.

A map of Windsor Great Park and rules can be found here.

You can contact us here

Payment across the Estate is by debit or credit card only.

Information about dog walking

More information about cycling in Windsor Great Park can be found here.

Please take a look at the map here.

The Savill Garden covers an area of 35 acres within Windsor Great Park. At peak flowering times, you can expect your visit to be at least two (2) hours. Before you book your tickets please familiarise yourself with the Garden rules.

Before you book

If you have not visited The Savill Garden before please familiarise yourself with some of our Garden entry rules which prohibits the following items being taken in to the Garden. (A full list can be viewed in our terms and conditions).

• Pets or animals of any nature (except registered support dogs)
• Emotional assistance dogs are welcome in the Garden. You will need to present a letter from your GP at the time of your visit
• Musical instruments and sound systems
• Picnics - including drinks and food in disposable wrappers
• Balls, frisbees, balloons or any other similar item
• Scooters, bikes, roller skates and other forms of personal transport (excluding those for disabled visitor access such as wheelchairs and personal mobility vehicles)

No barbecues, fires or gas stoves are permitted in any part of Windsor Great Park. A map of Windsor Great Park and the Park rules can be found here.

We have several lakes and lots of waterbirds nesting in the Great Park. It is great fun to bring your children along and feed the ducks but here is some helpful information about the most healthy snacks for our feathered friends - canalrivertrust.org.uk

Horse riding is only permitted in the Great Park by Horse Riding Members. Day permits are not available. There are local riding stables who offer the opportunity to ride in the Great Park.

More information about horse riding membership can be found here.

We welcome our local residents to The Savill Garden.

The offer is:

• 2-for-1 entry to The Savill Garden
• Free entry is for Royal Borough of Windsor and Maidenhead Advantage Card or Business Runnymede Loyalty Card holders only
• More details can be found here for the Royal Borough of Windsor and Maidenhead Advantage Card and here, for Business Runnymede Loyalty Card

How to pre-book your tickets:

• Ticket for the free entry and the second adult must be booked in advance online
• Select date that you wish to visit
• Choose the appropriate number of people that will be visiting, including yourself
• Add to basket
• In Enter Code (proof of discount is required for entry) enter the code that you can find on the Royal Borough of Windsor and Maidenhead website and select the +Apply button
• Complete the sale by moving on to Secure checkout

Terms & Conditions

• A valid Royal Borough of Windsor and Maidenhead Advantage Card or Business Runnymede Loyalty Card must be presented when collecting tickets. Failure to show a valid Royal Borough of Windsor and Maidenhead Advantage Card or Business Runnymede Loyalty Card will mean entrance into The Savill Garden will be charged at full price
• Discount cannot be applied after purchase
• Parking is free with paid entry into The Savill Garden
• Photocopies will not be accepted
• Offer cannot be used for concessions, groups or in conjunction with any other offer
• No cash alternative

We welcome the Gardener's World Magazine 2-for-1 entry card.

The offer is:

• 2-for-1 entry to The Savill Garden
• More details can be found here.

How to pre-book your tickets:

• Ticket for the free entry and the second adult must be booked in advance online.
• Select date that you wish to visit
• Choose the appropriate number of people that will be visiting, including yourself
• Add to basket
• In Enter Code (proof of discount is required for entry) enter the code that you can find on the Gardeners' World website and select the +Apply button
• Complete the sale by moving on to Secure checkout

Terms & Conditions

• A valid Gardeners' World Magazine 2 for 1 card must be presented when collecting tickets. Failure to show a valid Gardeners' World Magazine 2 for 1 card will mean entrance into The Savill Garden will be charged at full price
• Discount cannot be applied after purchase
• Parking is free with paid entry into The Savill Garden
• Photocopies will not be accepted
• Offer cannot be used for concessions, groups or in conjunction with any other offer
• No cash alternative

The Savill Garden welcomes bookings from holders of the Blue Light Card.

The offer is:

• 2-for-1 entry to The Savill Garden
• Visit up to and including 28 February 2022
• Free entry is for Blue Light Card holder only

How to pre-book your tickets

• Tickets can be booked here
• Select date that you wish to visit
• Choose the appropriate number of people that will be visiting, including yourself
• Add to basket
• In Enter Code (proof of discount is required for entry) enter the code that you can find on the Blue Light Card website and select the +Apply button
• Complete the sale by moving on to Secure checkout

Terms & Conditions

• A valid Blue Light Card must be presented when collecting tickets. Failure to show a valid Blue Light Card will mean entrance into The Savill Garden will be charged at full price
• Discount cannot be applied after purchase
• Parking is free with paid entry into The Savill Garden
• Photocopies will not be accepted
• Offer cannot be used for concessions, groups or in conjunction with any other offer
• No cash alternative
  

The Savill Garden welcomes bookings from holders of the Defence Service Discount Card.

The offer is:

• 2-for-1 entry to The Savill Garden
• Visit up to and including 31 December 2021
• Free entry is for Defence Service Discount Card holder only

How to pre-book your tickets

• Tickets can be booked here
• Select date that you wish to visit
• Choose the appropriate number of people that will be visiting, including yourself
• Add to basket
• In Enter Code (proof of discount is required for entry) enter the code that you can find on the Defence Service Discount Card website and select the +Apply button
• Complete the sale by moving on to Secure checkout

Terms & Conditions

• A valid Defence Discount Service must be presented when collecting tickets. Failure to show a valid Defence Service Discount Card will mean entrance into The Savill Garden will be charged at full price
• Discount cannot be applied after purchase
• Parking is free with paid entry into The Savill Garden
• Photocopies will not be accepted
• Offer cannot be used for concessions, groups or in conjunction with any other offer
• No cash alternative

All information and links for Windsor Great Park Illuminated can be found here.

If you have a question about your advance booked ticket/s and car parking please take a look here

You will be able to see how to:

• Contact See Tickets customer service
• Resend your confirmation email
• Add additional tickets or car parking to your existing booking
• Print off your booking so that you can gift it to someone else
• Contact the event organisers

Members, Friends and Visitors will be able to enter the Great Park up to 4pm during the event days. This is the normal time for entry to the Park in the Winter season. You will be able to exit as normal as long as it is before dusk.

If you are attending as part of a large group and plan to travel by coach, please note that coach parking spaces are available on Off Peak days only.

Coach parking is £20.

To book your coach space please contact SeeTickets Groups team:

Email: [email protected]

Call: 0844 412 4650

The Windsor Great Park Illuminated rout map can be found here.

If you’re not satisfied with your purchase please return it to us in its original condition with a valid receipt within 28 days and we will either refund or exchange the item at our discretion. Your statutory rights remain unaffected.

For any queries please complete the Savill Garden Visitor Centre, shop and restaurant enquiry form on our Contact Us page. 

Any items purchased as Christmas gifts between 1 November and 24 December 2021 can be returned or exchanged until 31 January 2022. This excludes tickets, memberships, food and decorations. Your statutory rights remain unaffected.

We ask that you book your group visits with our Group Bookings Co-ordinator so that we can ensure your experience is a smooth as possible when you arrive at The Savill Garden. The spring and summer months can be particularly popular and so we advise that you book early to avoid disappointment. If you would like to discuss a group visit to The Savill Garden, please call Helen, our group bookings co-ordinator, on 01753 860222 or email [email protected].

Information for groups

We do offer rates for groups of 10 or more people.

Information for groups

If you are a travel trade customer then speak to Helen Buckham, our group bookings co-ordinator, about whether you could qualify for our special trade customer rates on 01753 847543.

Terms and conditions of membership for the following members can be found here:

• Members of Windsor Great Park
• Friends of The Savill Garden
• Horse riding and carriage driving Members
• Fishing syndicate Members
• Gate key Members

Direct Debit payments will always come out of your account on the 01st of the month. We will notify you at least 10 working days prior to your renewal so that you have the time to update us with any changes.

More information about our membership can be found here.

Membership allows you to share your membership card within the same household to park your car at any of these Windsor Great Park car parks:

• The Savill Garden
• Wick Road (Members only)
• Virginia Water
• Virginia Water South 
• Ranger's Gate and Cranbourne Gate

The other benefits of membership can only be used by the individual whose photo is on the membership card.

Membership is specific to you, not your car. So it doesn't matter if you come in a different car.

Your plastic Radio Frequency Identification (RFID) card will be automatically updated on our system, so you won't need a replacement card. Please do not throw it away.

If you wish to renew your membership you must do so within 1-month of the expiry date. After this time, you will need to buy a new membership.

Adding a second cardholder to your membership is not a problem. This can only be done at the time of renewal. Please ask a member of the team at The Savill Building for more information.

Not to worry, just let a member of the team know at The Savill Building and they will issue a new one for you.

That's OK ... just let us know next time you visit The Savill Building and a member of the team will update our systems for you. Alternatively you can email us at: [email protected] 

Sorry but we do not usually offer any discounts to RHS or National Trust members.

However, the named RHS member can visit The Savill Garden for free from 01 - 30 June inclusive. This offer does not apply to any guests of RHS members.

Visitors accompanying RHS members will need to pre-book their tickets here. You will be asked to show your valid RHS membership card on entry. 

Please email [email protected] to register your interest for an annual car park membership for Buttersteep Rise and Swinley Park and a member of the team will contact you.

Annual cost: £125

Capacity has now been reached and any more requests will be added to a waitlist.

We do not hold a licence to conduct wedding ceremonies at The Savill Garden.

Pre-wedding photographs.

Couples may have pre-wedding photographs taken at Virginia Water lake, under the following conditions:

The shoot must be restricted to the couple and the photographer and should in no way impact or inconvenience any other visitors' enjoyment of Windsor Great Park.

Wedding photographs on The Long Walk

Couples may have wedding photographs taken on the Long Walk, under the following conditions:

• The shoot must be restricted to photographs of the bride, groom and close friends or family. The group size should be no larger than 10
• No confetti may be used
• No vehicles may be brought onto The Long Walk

Windsor Great Park is a popular location and hosts many events throughout the year and so we cannot guarantee exclusivity of its locations for any pre-wedding or wedding photo-shoots.

It is the responsibility of the photographer to undertake full risk assessments prior to the shoot and have the necessary Public Liability Insurance in place.

How to apply for permission:

Please complete the application form on our Contact Us page. You will need the following information: 

• Contact details
• Date of photoshoot
• Time of photoshoot
• Location
• Confirmation that your photographer will undertake a full risk assessment
• A copy of your photographer's public liability insurance
• At least five (5) working days notice is required

More about weddings at The Savill Garden

The Crown Estate does permit the scattering of ashes within Windsor Great Park, for which no charge is levied.

The Crown Estate appreciates that this activity is often very personal, difficult and sensitive and the utmost respect and privacy will be shown to all concerned. However, there are several important provisos which need to be taken into account and which are best made clear at the outset -

• No temporary or permanent monuments, vases of flowers or other mementoes of any kind are permitted at the site;
• Very large or formal rituals cannot be accommodated. A simple ceremony with a limited number of participants is acceptable;
• The ashes, must be scattered in the long grass and not on freshly mown grass. Once scattered, they will not be deliberately disturbed but, inevitably, the weather and standard landscape and horticultural practices will result in disturbance over time;
• Ashes must be scattered rather than left in larger, more visible, piles;
• Other members of the public have access to all areas of Windsor Great Park in which ashes may be scattered, and this cannot, in any way, be altered or affected;
• The agreement to permit the scattering of ashes does not provide for any other privilege such as any driving in the park, free entry to car parks or Gardens, or out of hours admission into the Great Park.

Assuming these conditions are acceptable please contact us with the following information:

• The number of people involved
• The nature of the ceremony
• The suggested time and date
• The specific area involved

Please complete the application form on our Contact Us page. Please contact us at least ten (10) working days prior to when you wish to visit the Great Park. 

The Crown Estate reserves the right to refuse permission for this activity should any element be deemed unacceptable.